AI Review Reply for WooCommerce
This plugin brings AI-powered customer engagement directly into WooCommerce. By analyzing product reviews, it automatically generates smart, context-aware replies tailored to your chosen tone and style. You stay in control with flexible settings, detailed analytics, and seamless integrations.
Key Settings (WooCommerce → AI Review Reply)
- OpenAI API Key + Model (e.g., GPT-4o)
- Max Tokens & Temperature (control cost & creativity)
- Reply Author Name + reference to previous replies (0–5)
- Preview Mode:
- ON → drafts for manual approval
- OFF → automatic publishing after Delay
- Delay (seconds) before auto-publishing
- Custom Tone + optional A/B testing of tones
- Language Detection + fallback language
- Rating Threshold & Keyword Blacklist → force preview for sensitive reviews
- Slack Webhook (optional)
- Telegram Bot Token & Chat ID (optional)
Reports & Analytics (WooCommerce → AI Review Analytics)
- Line chart: daily reviews vs. AI replies
- Bar chart: daily A/B variant counts
- KPIs: total reviews, published replies, drafts, average rating, A/B results
- Adjustable time range (?days=30 → 1–180)
- CSV export: daily series + final summary row
Weekly Summary
Runs automatically via WordPress cron:
- Email → sent to site admin
- Slack → via Incoming Webhook
- Telegram → via Bot Token & Chat ID
Tested & Verified
- Preview / Auto-publish: both flows fully tested
- Sensitivity filter: blacklist & thresholds enforced
- A/B testing: 50/50 split tracked and logged
- Analytics: charts & KPIs generated dynamically
- Weekly summary: clean output for email/Slack/Telegram
- OpenAI connection: robust with retry/backoff + safe fallback
Security First
- All publishing actions protected by WordPress capabilities
- Nonces used to safeguard form submissions
Why This Plugin Stands Out
- AI + eCommerce synergy → a smarter way to manage reviews
- Save hours of manual typing with automated replies
- Flexible tone & language → from formal to friendly, multilingual
- Actionable insights through analytics & KPIs
- Instant notifications via Slack & Telegram
Designed for professional WooCommerce stores to increase customer satisfaction, speed up response times, and strengthen brand trust.